Refund Policy

Refund Policy

Participation in contests hosted by Wonderwicket necessitates the use of the user's account wallet.

Refund Eligibility:

Refunds may be considered under specific circumstances, as outlined below:

Refund Conditions:

Technical Issues:

If a user encounters technical difficulties or glitches while using Wonderwicket or its mobile application, preventing them from participating in contests or accessing their accounts.

Cancellation of Contests:

In the event that Wonderwicket cancels a contest for any reason, entry fees will be refunded if the user contacts us within 48 hours of the transaction.

Wrong Contest Entry:

Users who mistakenly enter the wrong contest or select the incorrect team may request a refund before the contest entry deadline.

How to Request a Refund:

Users can request a refund by contacting our customer support through the designated channels provided on the website or app.

When requesting a refund, users should provide relevant details, such as their username, contest ID, and a description of the issue.

Review and Approval:

• Refund requests will be carefully reviewed on a case-by-case basis by Wonderwicket.
• If the issue falls within the refund policy criteria, a refund will be processed.

Refund Method:

In most cases, refunds will be processed using the same payment method used for the initial contest enrollment.

Please note that the processing time for a refund may take up to 5-7 days, depending on the payment provider and other factors.

Conditions Not Eligible for Refund:

Entry fees for contests that have already commenced or are currently in progress are generally non-refundable.